Frequently Asked Questions

  • I am an individual, I would like to buy your products. Is this possible?

No, our products are only reserved for professionals. No sales to individuals.

  • I can not get to see your prices or to order online. How?

You can see our prices and order online only if you registered on our website and you are connected.

If you have not registered yet, please follow the registration process and follow the insctructions. Otherwise, please login to see our prices and place an order.

  • I registered on www.tissustoselli.com, I was warned that I would receive instructions from connections (including the password), or I have received nothing. Is this normal?

It is possible that your mailbox consider our emails as SPAM. In this case, please check your SPAM mail.

  • I want to place an order but I get an error message when submitting the order, which prevents me from finishing my order correctly (example: "Sorry. An error has occurred during your order preventing us from complete for the moment. Please contact us and we will fix this problem as quickly as possible.").

To solve this problem and many others, we ask you to please use a browser other than Internet Explorer. We recommend using Mozilla Firefox (download) or Google Chrome (download).

  • I just place an order on www.tissustoselli.com, I was warned that I will receive a full summary of my order by mail, or I have received nothing. Is this normal?

It is possible that your mailbox consider our emails as SPAM. In this case, please check your SPAM mail.

  • Is there a minimum order? What is the minimum amount for my order?

Yes, there is a minimum order. The minimum order depends on your location:

- For orders to EUROPE, the minimum is set at : 500 €.

- For orders outside EUROPE (USA, JAPAN, etc.), the minimum is set at : 750.

  • Can I pay directly through the site www.tissustoselli.com?

No. Our website has no secure payment platform online. After you have ordered, we will contact regarding payment.

  • What is the amount of shipping?

To calculate the shipping charges, we need to know the dimensions and weight of your order. Therefore, once your order is prepared, we will send you a proforma invoice by mail. This will show the total order and delivery charges.

Note : Shipping fees are excluding local taxes. Shipping fees do not include any customs duties that may be added in your country. Customs duties do obviously not depend on us but the country from which you are ordering.

For France only : FRANCO port from 800 €.

  • How can I pay for my order?

Once your order is ready, we will send you a proforma invoice by mail. You can then pay it by credit card or bank transfer or by check.